Spotlighting 3 Museums
It's not the followers that matter, but the engagement.
The Metropolitan Museum of Art
The Louvre Museum
The Cartoon Museum
Learning from the Best: Engaging Visitors through Instagram
For museum marketing managers looking to boost their institution’s presence on Instagram, observing the strategies of top museums can be incredibly valuable. One key element these museums use is capturing and sharing images and videos of visitors interacting with their exhibits. This approach not only humanizes the museum experience but also encourages engagement and shares the excitement with a broader audience.
The Metropolitan Museum of Art and The Louvre, with their substantial budgets, often produce high-quality videos with professional cuts and editing. These videos are polished and visually stunning, offering a cinematic glimpse into the museum’s world. They create a narrative that can draw in viewers and make them feel part of the experience.
In contrast, The Cartoon Museum adopts a more relatable approach, using regular photos of visitors. These candid shots feel authentic and accessible, showcasing genuine moments of delight and discovery. This strategy proves that high engagement can be achieved without a hefty budget, focusing instead on the authenticity and relatability of visitor experiences.
When taking pictures or videos of visitors, it’s crucial to obtain their explicit consent. While some museums operate under the assumption that purchasing a ticket implies consent to being photographed, it’s always best to secure explicit permission. This practice not only respects visitor privacy but also builds trust and goodwill.
Here are a few steps to ensure proper consent:
- Ask Permission: Before taking any photos or videos, ask the visitor if they are comfortable being featured on the museum’s social media channels.
- Written Consent: Have a simple consent form ready, which visitors can sign to grant permission.
- Tagging Visitors: For a more personal touch, ask for their Instagram handle and tag them in the posts. This not only gives credit but also encourages them to share the post with their own followers, expanding the museum’s reach.
By following these steps, museums can create engaging and respectful content that highlights visitor experiences and builds a vibrant online community.